Supply Chain Management

Learning Outcomes

The main objective of this course is to present the concepts, methods and applications of Supply Chain Management. Emphasis is placed on the use of information and communication technologies (ICT) for improving the processes and support decision-making in supply chain.

Upon successful completion of the course, students will have acquired the following basic knowledge, skills and abilities:

• Understanding the basic processes, objectives and cost factors in supply chain management
• Understanding the importance of creating value for the customer and providing “rich” customer experience
• Understanding warehouse management processes and systems and the benefits of automation / robotics solutions
• Understanding and evaluating the benefits of applying ICT to the supply chain
• Proposing ICT-enabled solutions for supply chain to improve decision-making and solve persistent problems.
• Understanding supply chain distribution strategies
• Apply and evaluate alternative forecasting models in the supply chain
• Understand the role of inventory in the supply chain and the inventory models
• Compute orders based on demand forecasting and the adequate inventory model
• Select inventory management strategies in the supply chain
• Proposing IoT (Internet of Things)-enabled solutions for supply chain challenges
• Proposing business analytics applications for supply chain challenges
• Understanding of sustainability practices and their importance to supply chain
  

Course Content

Τhe course is structured in twelve basic modules:

1st Module: Introduction to the basic concepts of supply chain management
2nd Module: Basic functions / processes of the supply chain, Strategic planning, Key performance indicators (KPIs)
3rd Module: Customer service, Quality of service, Value creation for the customer
4th Module: Warehouse Management – praocesses, storage organization practices and factors
5th Module: Warehouse Management – warehouse management systems, robotics and automation applications
6th Module: Information systems in supply chain management
7th Section: Supply Chain Distribution Strategies (pros and cons, case studies)
8th Section: Demand Forecasting in supply chain – alternative forecasting models, metrics evaluation
9th Section: Inventory Management – Inventory types, costs and models,
10th Section: Using IoT (Internet of Things) Technologies in the Value Chain – case studies (Industry 4.0)
11th Section: Using Business Analytics to enhance supply chain management – case studies
12th Section: Sustainable value chain – case studies